Terms of Service

1. About Pxlhut & these terms

Pxlhut (“Pxlhut”, “we”, “us”, “our”) is a sole proprietorship software studio based at Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh. These Terms of Service govern your access to and use of our websites, applications, and software products and services (each a “Service”).

Our Services currently include TellyPOS (a retail point-of-sale platform), IELTShut (an IELTS preparation platform), and other products we may launch from time to time. Each product’s own website or pricing page describes what it includes and forms part of these terms for that product.

By creating an account, subscribing to, or otherwise using a Service, you agree to these terms. If you use a Service on behalf of a business, you confirm that you are authorised to accept these terms for that business.

2. Your account

You must provide accurate, current information and keep it up to date. You are responsible for all activity under your account and for keeping your login credentials, staff PINs, and devices secure.

Some Services are multi-user: the account owner is responsible for the staff, branches, and sub-accounts they create, and for the actions taken under them.

You must be at least 18 years old and legally able to enter into a contract to use a paid Service.

3. Plans, pricing & payment

Prices, plan limits, and what each plan includes are shown at sign-up or on the relevant product’s pricing page. Unless stated otherwise, all prices are in Bangladeshi Taka (BDT, ৳) and are exclusive of any taxes or gateway charges that may apply. We may add other currencies (such as USD, GBP, or INR) in future.

We accept payments through our authorised payment partner, EPS, and other gateways we may enable. When you pay, you authorise the gateway to charge the amount shown. We do not receive or store your full card or mobile-wallet details — see our Privacy Policy.

The access model varies by product: some Services require an upfront payment before you can use them, and some may offer a free trial. What applies to your plan is shown clearly at checkout.

4. Subscriptions, renewals & one-time plans

Subscription plans are billed in advance for each billing period (for example monthly or yearly, as selected). Unless your plan is a fixed one-time purchase, subscriptions renew automatically for successive periods, at the price then in effect, until you cancel.

You can cancel a subscription at any time from your account or by contacting us. Cancellation stops future renewals and takes effect at the end of the current paid period — you keep access until then.

Where offered, a one-time (“lifetime”) payment grants access to the selected product plan without recurring charges, subject to that plan’s limits (such as seats, branches, products, or features) and to these terms. “Lifetime” means the operational lifetime of that product; it does not include separately-priced add-ons or major new products we may launch.

If a renewal or upfront payment fails or is not made, the Service may become read-only or suspended until payment is completed.

5. Refunds

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these terms.

6. Delivery of the service

Our Services are digital — there is no physical shipment. Once your payment is confirmed by the gateway, access to the purchased Service or plan is provisioned to your account, usually immediately or within a short period.

7. Payments collected by agencies & tenants

Some of our Services let an independent business (an “agency” or “tenant”) run its own store, branches, or sub-accounts on our platform, and connect and configure its own payment gateway to collect payments from its own customers.

Where a payment is collected by such an agency or tenant through its own gateway, that business — not Pxlhut — is the merchant and seller of record for that transaction. Pxlhut only provides the software. Those payments, the goods or services they are for, and any related refunds or disputes are the responsibility of that business under its own terms.

Amounts you pay to Pxlhut for a Pxlhut subscription or plan are separate and are covered by these terms and our Refund & Cancellation Policy.

8. Acceptable use

You agree not to misuse the Services. In particular, you must not use them for unlawful activity, infringe others’ rights, attempt to breach security or access data you are not authorised to, resell or copy the Services except as your plan allows, or store or process content that is illegal under Bangladeshi law.

You are responsible for the legality of the products, prices, taxes, and customer data you manage using our Services.

9. Your data & content

You own the business data and content you put into the Services (your products, customers, sales records, and so on). You grant us the limited right to host, process, and back up that data solely to operate the Service for you and as described in our Privacy Policy.

We process personal data in line with our Privacy Policy. Where an agency or tenant runs its own store on our platform, that business is responsible for the personal data of its own customers.

10. Availability, support & changes

We work to keep the Services available and reliable, and some products (such as TellyPOS) are designed to keep working offline and sync later. Even so, we do not guarantee uninterrupted or error-free service, and we may perform maintenance, update features, or discontinue features over time.

Support is available by email at hello@pxlhut.com and by phone at +880 1710-578582 during our support hours: Saturday–Thursday, 10:00 AM – 7:00 PM (Bangladesh time).

11. Intellectual property

The Services, software, design, and brand assets are owned by Pxlhut or our licensors and are protected by law. These terms do not transfer any ownership to you; you receive a limited, non-exclusive, non-transferable right to use the Services under your plan.

12. Suspension & termination

We may suspend or terminate access if you breach these terms, fail to pay, or use the Services in a way that risks harm to others or to the platform. Where practical, we will give notice and a chance to fix the issue.

You may stop using the Services and close your account at any time. On termination, your right to use the Services ends; data handling after closure follows our Privacy Policy, including the retention period described there.

13. Disclaimers & limitation of liability

The Services are provided “as is” and “as available”. To the maximum extent allowed by law, we disclaim implied warranties and are not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, or data.

To the maximum extent allowed by law, our total liability for any claim relating to a Service is limited to the amount you paid us for that Service in the three (3) months before the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.

14. Governing law & disputes

These terms are governed by the laws of the People’s Republic of Bangladesh. You and Pxlhut agree to try to resolve any dispute amicably first; if that is not possible, the dispute will be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.

15. Changes to these terms

We may update these terms as our Services evolve. The “last updated” date above reflects the current version, and significant changes will be notified through the Service or by email. Continuing to use a Service after an update means you accept the revised terms.

16. Contact

Pxlhut — Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh. Email hello@pxlhut.com · Phone +880 1710-578582 · Support hours Saturday–Thursday, 10:00 AM – 7:00 PM (Bangladesh time).