Terms of service

About Pxlhut and these terms

Pxlhut ("we", "us", "our") is a sole proprietorship software studio based at Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh. These terms cover your use of our websites, apps and software products (each a "Service").

This website, pxlhut.com, tells you about the company and its products. You do not need an account to read it, and these terms cover your use of it too.

Our Services include TellyPOS, point-of-sale and stock software for shops, and Institify, software for IELTS and English training centres. We may add other products. Each product has its own terms, privacy policy and prices on its own website. Those apply to that product and form part of this agreement. If they differ from this page, the product's own terms apply to that product.

By creating an account, subscribing to or using a Service, you agree to these terms. If you agree for a business, you confirm that you are allowed to bind it to these terms.

Your account

You must give accurate information and keep it up to date. You are responsible for everything done under your account, and for keeping your passwords, staff PINs and devices secure.

Some Services have more than one user. The account owner is responsible for the staff, branches and sub-accounts they create, and for what is done under them.

You must be at least 18 years old and able to enter into a contract to use a paid Service.

Plans, prices and payment

Prices, plan limits and what each plan includes are shown at sign-up or on the product's pricing page. Unless stated otherwise, prices are in Bangladeshi Taka (BDT, ৳) and do not include any taxes or gateway charges that apply.

Each product takes payment through its own payment provider. TellyPOS uses EPS, and also accepts bKash, Nagad, bank transfer and cash, which we record by hand once we have received them. Institify subscriptions are paid through Stripe. When you pay, you allow the provider to charge the amount shown. We never receive or store your full card or mobile-wallet details (see our Privacy Policy).

Some Services ask for payment before you can use them, and some offer a free trial. What applies to your plan is shown at checkout.

Subscriptions, renewals and one-time plans

Subscriptions are paid in advance for each billing period, such as a month or a year. Institify subscriptions renew automatically until you cancel. TellyPOS reminds you before a subscription ends, and you pay to continue.

Where a product offers a one-time ("lifetime") payment, it gives access to that plan without recurring charges, within the plan's limits (such as staff, branches or features). "Lifetime" means the working life of that product. It does not include add-ons that are priced separately or new products we launch.

If a payment is not made, the Service may become read-only or be limited until it is paid. We do not delete your data because a payment is late.

Cancelling and refunds

You can cancel at any time from your account or by contacting us. Whether you get money back depends on the product, as set out in our Refund and Cancellation Policy, which forms part of these terms.

Delivery of the Service

Our Services are digital, so nothing is shipped. Once the payment provider confirms your payment, the Service or plan you bought is added to your account, usually straight away.

Payments taken by agencies and centres

Some Services let an independent business, such as an agency or an Institify centre, connect its own payment account to take payments from its own customers or students.

That money goes to that business, not to us. It is the seller, and it is responsible for its prices, receipts, refunds and complaints under its own terms. We only provide the software.

Payments you make to Pxlhut for a plan are separate, and are covered by these terms and our Refund and Cancellation Policy.

Acceptable use

You must not break the law with the Services, infringe anyone's rights, try to get into data or parts of a Service you are not allowed to reach, test our security without our written permission, resell or copy a Service beyond what your plan allows, or store anything that is illegal under Bangladeshi law.

You are responsible for the products, prices, taxes and customer information you manage in our Services.

Your data

The business data you put into a Service is yours: your products, customers, students, sales and records. You give us permission to store, process and back it up only to run the Service for you, as described in our Privacy Policy.

For information about your own customers or students, you are the data controller and we act on your instructions.

Availability, support and changes

We work to keep the Services available and to fix problems quickly. Some products, such as TellyPOS, keep working offline and sync later. Even so, we do not promise a Service will never be interrupted or free of errors, and we may pause it for maintenance.

We may add, change or remove features. If we remove something a paid plan depends on, we will tell you in advance.

Support: email hello@pxlhut.com (for TellyPOS, support@tellypos.com), or call or WhatsApp +880 1774-224043, Saturday to Thursday, 10 am to 7 pm (Bangladesh time).

Intellectual property

We own the Services, their software, design and brand. These terms give you the right to use a Service under your plan. They do not transfer ownership of anything to you.

Suspension and ending the agreement

We may suspend or close an account that breaks these terms, is not paid well after its due date, or puts other people or the platform at risk. Where we can, we will warn you first and give you a chance to put it right.

You can stop using a Service and close your account at any time. What happens to your data then depends on the product, as set out in our Privacy Policy.

Limits on liability

The Services are provided as they are. As far as the law allows, we do not give implied warranties, and we are not liable for indirect or consequential losses, or for lost profits, revenue, goodwill or data.

Our total liability to you in any 12-month period is limited to the amount you paid us for the Service in that period. Nothing in these terms limits liability that cannot be limited by law.

Governing law and disputes

These terms are governed by the laws of Bangladesh. If there is a disagreement, we will first try to settle it by talking. If that does not work, the courts of Sylhet, Bangladesh, will decide it.

Changes to these terms

We may update these terms as our Services change. The date at the top shows the current version. We will tell you about important changes through the Service or by email before they take effect. Using a Service after that means you accept the new terms.

Contact

Pxlhut, Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh. Email hello@pxlhut.com, phone +880 1774-224043, Saturday to Thursday, 10 am to 7 pm (Bangladesh time).