Privacy Policy

1. Who we are

This Privacy Policy explains how Pxlhut (“we”, “us”) collects, uses, and protects personal information across our websites and Services, including TellyPOS, IELTShut, and other products we operate. Pxlhut is based at Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh.

For most Services, Pxlhut is the data controller. Where an independent agency or tenant runs its own store on our platform and collects its customers’ data, that business is the controller of its customers’ data and we act as a processor on its behalf — that business’s own privacy policy applies to those customers.

2. Information we collect

We collect the following, depending on which Services you use:

• Account & business details — your name, email, phone number, business/shop name, address, branches, and the plan you choose.
• Staff & sub-accounts — names, roles, and login credentials such as staff PINs that account owners create.
• Identity verification (certain products) — to keep sellers and marketplaces accountable, some products (for example TellyPOS) may collect a seller’s National ID (NID) details and photo. This is used only for identity verification and fraud prevention.
• Business content & transactions — the products, prices, inventory, customers, sales, and other records you create while using a Service.
• Payment information — a reference to your payment and the plan you paid for. We do not collect or store full card numbers or mobile-wallet credentials (see “Payments”).
• Technical & usage data — device, browser, IP-based approximate location, log data, and how you use the Services, collected to operate, secure, and improve them.

3. How we use your information

We use personal information to:

• Provide, operate, and maintain the Services and your account.
• Process payments, manage subscriptions, and send billing and service notices.
• Verify identity and prevent fraud or abuse where a product requires it.
• Provide support and respond to your requests.
• Understand, improve, and market our Services (see “Cookies & tracking”).
• Meet our legal, tax, and regulatory obligations.

4. Payments

Payments are processed by our payment partner EPS and any other gateways we enable. Your card or mobile-wallet details are entered with and handled by the gateway — Pxlhut never receives or stores them. We keep only a transaction reference and the status we need to manage your subscription.

Where an agency or tenant connects its own payment gateway to collect payments from its customers, those payments are handled by that business and its chosen gateway, not by Pxlhut.

5. Cookies & tracking

Our websites and apps use essential storage to work and remember preferences, and analytics and marketing tools to understand usage and reach potential customers — these currently include Google Analytics, the Meta (Facebook) Pixel, and similar tools. See our Cookie Policy for detail and your choices.

6. How we share information (sub-processors)

We share information only with service providers who help us run the Services, under appropriate confidentiality and data-protection terms, and with authorities where the law requires. Our main providers currently include:

• Payments — EPS (and other gateways we enable).
• Cloud hosting — Amazon Web Services (AWS), Mumbai (India) region.
• File & media storage — Bunny.net and Amazon S3.
• Email delivery — Amazon SES and Resend.
• Analytics & marketing — Google Analytics, Meta (Facebook) Pixel, and similar tools.

7. Where your data is stored

Your data is primarily stored on servers in the AWS Mumbai (India) region and with the providers listed above. Some providers may process data in other countries; where they do, we rely on their contractual and technical safeguards. As we expand to serve customers in other Asian countries and, later, Europe, we will update this policy and our safeguards accordingly.

8. How long we keep it

We keep your account and business data for as long as your account is active. After you cancel or ask us to delete your account, we keep the data for up to 90 days before permanent deletion, so you can restore your account or ask us to export your data during that window. Some records (such as payment and tax records) may be kept longer where the law requires.

9. Your rights & choices

You can ask us to access, correct, delete, or export your information, or to stop marketing to you, by contacting hello@pxlhut.com. Account owners can also manage much of their data directly in the Service. We will respond within a reasonable time.

10. Security

We protect data with encryption in transit, access controls, tenant isolation, and secure secret storage. No system is perfectly secure, but we work hard to protect your information and will notify you where required if something goes wrong. See our Security page for more.

11. Children

Our Services are business tools intended for adults (18+). They are not directed at children, and we do not knowingly collect children’s data.

12. Changes & contact

We may update this policy as our Services and providers change; the “last updated” date reflects the current version.

Questions or requests? Email hello@pxlhut.com · Phone +880 1710-578582 · Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh.