Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains when and how you can get a refund or cancel a paid plan for a Pxlhut Service (such as TellyPOS or IELTShut). It forms part of our Terms of Service. All refunds are handled in Bangladeshi Taka (BDT, ৳) through our payment partner, EPS.

Important: this policy covers payments you make to Pxlhut. If you pay an independent agency or business that runs its own store on our platform using its own payment gateway, that business’s refund terms apply to that payment — not this policy.

2. Subscription plans — 7-day money-back

If you are not satisfied with a subscription Service, you may request a full refund of your most recent payment within 7 days of that payment. We will cancel the subscription and refund the amount, provided the account is in good standing and has not breached our Terms of Service.

After the 7-day window, subscription payments are non-refundable, but you can cancel at any time to stop future renewals — you keep access until the end of the period you have already paid for. We do not provide partial refunds for unused time within a period.

3. One-time (“lifetime”) plans — 14-day money-back

For one-time / lifetime purchases, you may request a full refund within 14 days of purchase if the Service does not meet your needs, provided the account is in good standing and has not materially used the Service in a way inconsistent with a genuine evaluation.

After 14 days, one-time purchases are non-refundable.

4. What is non-refundable

The following are not eligible for a refund:

• Payments made outside the money-back windows above.
• Add-ons and extra capacity (such as additional users/seats, branches, or products) once activated.
• Any upfront, setup, or intro amount after the applicable money-back window.
• Partial or unused portions of a billing period after the window.
• Third-party or gateway charges and taxes, where these are non-recoverable.
• Payments collected by an agency or tenant through its own payment gateway (handled under that business’s own terms).
• Accounts suspended or terminated for breaching our Terms of Service.

5. Free trials

Where a Service offers a free trial, you will not be charged during the trial. If you do not wish to continue, cancel before the trial ends. Once a paid period begins, the rules above apply.

6. How to request a refund

Email hello@pxlhut.com from the email address on your account and include: your account/business name, the product and plan, the payment date and amount, and a short reason. We may ask for the EPS transaction reference to locate the payment.

7. How refunds are processed

Approved refunds are issued to your original payment method through EPS. Once approved, please allow 7–10 business days for the amount to appear, depending on your bank or wallet provider. Refunds are made in BDT; we are not responsible for exchange-rate differences if your card settles in another currency.

8. Cancellation

You can cancel a subscription at any time from your account settings or by contacting us. Cancellation stops future renewals; it does not automatically trigger a refund unless you are within a money-back window above. On cancellation, your data is handled as described in our Privacy Policy, including the 90-day restore/export window.

9. Chargebacks

If you have a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to suspension of the account while we investigate.

10. Contact

Pxlhut — Baga Billa, Islampur, Mejortila, Sylhet 3100, Bangladesh. Email hello@pxlhut.com · Phone +880 1710-578582 · Support hours Saturday–Thursday, 10:00 AM – 7:00 PM (Bangladesh time).